Additional Extras:

Fraserway RV Convenience Kits per Person include:
Towels / body soap Bed sheets Coffee Cups / Glasses	Comforter in duvet cover Cutlery set Dinner set	Lawn Chair Pillow and pillow case

Fraserway RV Convenience Kits per Vehicle include:
Assorted kitchen utensils Axe Basic tool set & flashlight Campground directories Road maps Can opener Clothes hangers / clothes pins	Coffee filter and thermos Cork Screw Cutting board Food savers Instruction manual Matches / ashtray (on request) Mixing bowls	One extra dinner set (guest) Pail / broom and dust pan Pots, pans and a kettle Strainer Tea pot Toaster (on request)
Please note that items may vary slightly between locations

*Transfers:
Fraserway RV Rentals offers Free transfers to / from international airports, hotels in the vicinity of the airports, as well as hotels downtown. Please note: No transfers provided after 1:00 pm.
 

	Vancouver	Calgary	Edmonton	Whitehorse	Toronto	Halifax
Downtown Hotels	Yes (1)	Yes (3)	Yes	Yes	No	Yes (2)
Airport Hotels	Yes	Yes	Yes	Yes	Yes	Yes
Airport	Yes	Yes	Yes	Yes	Yes	Yes
Ferry Terminal	No	N/A	N/A	N/A	N/A	No
Cruise Terminal	Yes (4)	N/A	N/A	N/A	N/A	No

 
1) In Downtown Vancouver we offer transfers to / from the following hotels:

Best Western Drake Best Western Sands by the Sea Blue Horizon Century Plaza Coast Coal Harbor

Comfort Inn Empire Landmark Fairmont Vancouver Fairmont Waterfront

Inn at False Creek Pan Pacific Rosedale on Robson Sandman City Centre

Sandman Davie Sheraton Wall Centre Sutton Place Westin Bayshore

Customers who are not staying at a designated transfer hotel can make their own way to one of these hotels where they will be picked up. Transfers from other hotels can be requested by the customer a few days prior to pick up but cannot be guaranteed.


2) In Downtown Halifax we offer transfers to / from the following hotels:

Atlantica Delta Barrington Delta Halifax Cambridge Suites Prince George Hotel

Lord Nelson Marriott Courtyard Marriott Harbourfront Four Points Sheraton Westin Grand Hotel

3) In Calgary we offer transfers to / from the following hotels:

Downtown
Delta Calgary Downtown Fairmont Palliser Holiday Inn Hyatt Regency Marriott (1 Street) Ramada	Sandman City Centre Sheraton International Hotel Westin Best Western Plus
Airport
Acclaim Best Western Freeport Clique Delta Airport Homewood Suites Hampton Inn Wingate by Windham	4 Points Sheraton Best Western Port O'Call Comfort Inn Hilton Gardens Lakeview Inn Marriott at Terminal Sandman Airport

4) Please note that we provide transfers from the Canada Place Cruise terminal only. Customers who arrive at Ballantyne Pier must make their own way to Canada Place.

Pick Up:
Vehicles can be collected at our rental stations from Monday to Saturday between 8.30am and 3pm local time. (On Sundays at selected stations till 1pm) - Transfers are available until 1.00pm.

Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night.

Drop Off:
Monday to Saturday (and Sunday for the Vancouver / Whitehorse locations), 8.30am to 12noon (inspection ready), with 1 hour grace period. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from Fraserway RV Rentals.

Late returns are not allowed without Fraserway's permission. If the vehicle is returned late without Fraserway's permission, overtime hours are charged up to a maximum of 4 times the daily retail rate.

Hours of Operation:

	Vancouver	Calgary	Edmonton	Whitehorse	Toronto	Halifax
Mon to Fri	8:30 am - 5 pm
Saturday ***	8:30 am - 4 pm
Sunday	9 am - 3 pm *	Closed	Closed	9 am - 5 pm **	Closed	Closed

* The Vancouver station will be open on Sundays from 06 May - 30 September 2018
** The Whitehorse station will be open on Sundays from 27 May - 30 September 2018
*** Saturdays between 01 November and 31 March on request
- All stations are closed between 22 December and 2 January and on below Public Holidays.

Candadian 2018 Public Holidays:

Date	Holiday
01 January	New Years Day
12 February	Family Day (British Columbia)
19 February	Family Day (Ontario and Alberta)
30 March	Good Friday
21 May	Victoria Day
01 July	Canada Day
06 August	Natal Day (Nova Scotia)
06 August	Civic Holiday (British Columbia)
03 September	Labour Day
08 October	Thanksgiving
11 November	Rememberance Day
25 December	Christmas Day
26 December	Boxing Day

Driver Requirements:
A valid driver's licence from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver's licence is recommended but is only valid in combination with the national driver's licence.

International Driving Permit:
The IDP is a special licence which allows motorists to drive internationally, when accompanied by a valid driver’s licence from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police.

Security Deposit:
A pre-authorization of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. This also applies to rentals which include CDW. Cash rentals are not allowed. In cases where the CDR is not purchased, Fraserway will block the full amount of the deductible ($7500) on the customer's credit card.

Payments to the Depot:
Fraserway RV Rentals will accept the following methods of payment for additional charges paid directly by the renter:
Visa / MasterCard / American Express / Canadian dollars / Debit Card.

Vehicle Availability:
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.

Please Note: In the event that the customer decides that the reserved vehicle model is too large, Fraserway may offer a smaller vehicle if available. Fraserway will not charge for the vehicle exchange however no refunds will be given for the price difference between categories.

Refunds / Repairs:
All replacement parts or repairs in excess of CAD $50 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the airconditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Suitcase Storage:
Fraserway RV Rentals offers free storage of luggage at owner's risk.

Trucks and Campers:
The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.

Traffic Violations, Parking Fines and Toll Charges:
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to CAD $25 in addition to the amount of the charges and/or fine and associated costs.

All fees will be charged to the renter's credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.

Vehicle Cleaning:
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of CAD $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a CAD $35 service charge. Outside washing is not required (except when returning to the Whitehorse Station, where it is mandatory), unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that "Northern Travelers" wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.

Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of CAD $250 if a vehicle returns smelling of smoke.

Smoking and Pets:
- Smoking is not permitted
- Pets may be allowed on request only, a charge of CAD $100 will apply.

Travel Restrictions:
- Travel into Mexico is prohibited
- Travel in Death Valley, California, is prohibited between 01 June and 31 August
- Non-public roads and off-road driving is prohibited at all times
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Travel to Newfoundland and Labrador is not recommended with C XLarge or A30 motorhomes.
 
Restrictions are in place for the following Northern roads:
 
Yukon:
- Canol Road (Hwy 6), North of Ross River - no insurance coverage
- Aishihik Lake Road - no insurance coverage
- Road between Dease Lake and Telegraph Creek - allowed with 4x4 trucks only

Alaska:
- Dalton Highway (Hwy 11), - Restriction in place between Coldfoot and Prudhoe Bay: (allowed with 4x4 trucks only between June 15th and Sep 15th )
- McCarthy Road, between Chitina and McCarthy - no insurance coverage

Northern Travel:
Traveling to the Yukon, NWT, Nunavut Labrador, Newfoundland or Alaska (U.S.) is permitted when disclosed in advance. FRASERWAY will not deliver Van conversions, C Large, C XLarge, MH27-SW or A-30 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska in the case of accidents or breakdowns. We do not recommend travel to these areas with C-XLarge, A30 or MH27SW motorhomes.

Winter Hire Information:
When a motorhome is fully winterized, it means that no facilities using water (sinks, shower, toilet, hot water heater) can be used whatsoever. The fresh water tanks and water lines will be filled with a non-toxic anti-freeze liquid. The vehicles can be used as a place to warm up and to sleep in only. While it is possible to use the stove for cooking, it is not possible to clean the dishes in the sink. Customers who travel in winterized units will usually either eat in restaurants or will use disposable dishes when eating in the vehicle.

These are our general guidelines: - Station / Typical winterization periods*

• Whitehorse: Between mid / late October and mid / late April
• Calgary: Between late October and late April
• Edmonton: Between late October and late April
• Toronto: Between early / mid November and mid April
• Halifax: Between mid November and mid April
• Vancouver: Never winterized unless we experience an unusual cold-spell or if customers travel into the mountains

* These are guidelines only. Whether a unit is winterized or not before a rental depends on many factors like current temperatures, temperature forecasts and area of travel. This has to be decided individually for each booking. Our larger motorhomes (MH23'S and MH31'S) have insulated tanks and water lines which will be safe from freezing up to approx. -10°C, as long as the vehicle can be hooked up to electricity and the inside temperature can be kept at least around 15°C. All other vehicle models are not suitable for travel in cold temperatures over a longer period of time.

If the temperatures drop a few degrees below 0°C during the night they are generally fine as long as it warms up again during the day. Customers who plan to travel South into warmer climates, but have to travel through cold areas such as mountain passes, will usually need to have the vehicles winterized, but can have them de-winterized at an RV dealer once they reach an area with warmer temperatures. The de-winterization process takes only about 20 minutes. Customers traveling in units that are not winterized are responsible for all damages caused by freezing temperatures and they are asked to sign a form.

Liability Coverage / Deductible Reducer and Waiver Agreements:

1 - Liability Coverage
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2 - CDR - Collision Deductible Reduction Agreement
(Minimum charge of $175 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse between November 01 and March 31)

A collision deductible reducer is available for CAD $25 + tax per day to a maximum of CAD $750 per rental and provides the following benefits:

• A) CDR reduces the renter's responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (exceptions are listed under clause #4);
   
• B) CDR will guarantee the renter a replacement vehicle when the renter's vehicle becomes undrivable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter's vehicle has become undrivable.
  
  Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter's vehicle. FRASERWAY is not obliged to deliver van conversions, C-Large, C-XLarge, MH27-SW, or ALuxury motorhomes to the Yukon, Northwest Territories, Nunavut or Alaska. Any expenses for accommodation, food etc. are the renter's responsibility if the damage is the renter's fault;
   
• C) Damages and deductibles are subject to applicable taxes;
   
• D) In case the CDR is not purchased, Fraserway reserves the right to block the full deductible amount of CAD $7,500 on the customer's credit card (VISA, MC or AMEX).
   
• E) The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):
  - Motor vehicle accidents / Collision (including roof and underbody);
  - Hit and Run / Vandalism / Vehicle theft / Fire;
  - Damage due to break ins;
  - Tire damages;
  - Windshield damage;
  - General glass damage;
  - Impact with an animal;
  - Damages caused by back-up maneuvers;
  - Damages caused as a result of a natural disaster (hail, floods, storms);
  - Damages to the interior of the vehicle;
  - Replacement cost for lost keys or keys locked inside the vehicle. 

3 - CDR - Collision Deductible Waiver Agreement
(Minimum charge of $84 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse between November 01 and March 31)

CDW is available for CAD $12 per day. CDW reduces the renter's responsibility for damages covered by the CDR agreement from CAD $750 to ZERO. This agreement is available only in combination with the CDR agreement. The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

• Motor vehicle accidents / Collision (including roof and underbody);
• Hit and Run / Vandalism / Vehicle theft / Fire;
• Damage due to break ins;
• Tire damages;
• Windshield damage;
• General glass damage;
• Impact with an animal;
• Damages caused by back-up maneuvers;
• Damages caused as a result of a natural disaster (hail, floods, storms);
• Damages to the interior of the vehicle;
• Replacement cost for lost keys or keys locked inside the vehicle.

4 - Exceptions
All coverage agreements including CDR and CDW are null and void in the event of the following occurrences:

The following damages are not covered by insurance and the costs of all resulting repairs are therefore the responsibility of the renter:

Cancellation and Admendment Fees:
1st Amendment: Free, CAD $30 + tax per amendment thereafter